Terms & Conditions

1) What's included:

An individual booking includes a 4 hour* session at our facilities, with unlimited access to all steam rooms, the Sauna as well as the lounge area.

We won’t be offering any treatments until further notice.

You are required to wear appropriate footwear when using our facilities (i.e. flip-flops). Alternatively they can be purchased at the reception upon arrival for £3.50

It is also recommended that you bring your own towel, but clean towels are available to rent at the reception for a small fee of £2 – £3.50

Loosing your locker key will result in being charged a fee of £10

*4.5 hours on WEEKENDS

2. Booking policy

You are required to book your session online prior to your visit.  Our system will not allow you to book if the session has already started so please try to book in advance to ensure your booking. 

You will be required to pay the full amount when making your booking. Your booking is non refundable however if you are contact us within 12 hours notice prior to your booking we will be happy to offer one reschedule to a future date and time.

Our prices start from £19 per person. If you pay a concessionary rate, you’ll be required to present a proof of identity to a member of staff upon arrival. Failing to do  so will result in being charged the difference between the rate paid and the standard rate of £25.

You will be asked to leave the building promptly at the end of your session. You are required to leave the wet area 30 minutes before the end of your session to allow enough time to dry and get changed.

Under no circumstances you will be allowed to stay in the building between sessions. 

3. Cancellation policy

We do not offer refunds under any circumstances. 

Our venue holds limited seating, and many of our sessions sell out. For this reason, we request that you reschedule your booking with at least 12 hour notice. This will allow us to offer your spot to another user. 

4. Lost property and locker use

All items found on site will be kept for a period of one month. Any unclaimed items will be donated to a charity of our choice. Please note that we don’t take responsibility for any lost or stolen items.